Terms of Service
RETENTIONPRO TERMS OF SERVICE
Last Modified: May 13, 2024
1. Your Acceptance
Welcome to the RetentionPro Terms of Service. This is an agreement (“Agreement”) between Performance Agency Software Solutions, Inc. dba JBP.fyi (“JBP.fyi”) the owner and operator of the website www.jbp.fyi, www.jbp-fyi.app, and the JBP.fyi applications and software, mobile application, components, and any associated services offered including but not limited to RetentionPro (collectively the “Platform”) and you (“you”, “your”, or “User”) a user of the Platform.
PLEASE BE AWARE THAT THERE ARE CLASS ACTION, ARBITRATION, AND PAGA PROVISIONS CONTAINED IN THIS AGREEMENT.
Throughout this Agreement, the words “JBP.fyi,” “us,” “we,” and “our,” refer to our company, JBP.fyi, as is appropriate in the context of the use of the words.
By clicking “I agree”, subscribing to the Platform, or accessing or using the Platform you agree to be bound by this Agreement and the Privacy Policy. We may amend our Agreement or the Privacy Policy and may notify you when we do so. If you do not agree with any changes, please cease using our Platform immediately.
2. Access and Registration
Users may access the Platform as permitted by us. Where required, Users must register on the Platform before accessing portions of the Platform. During registration, your information will be collected and disclosed in accordance with our Privacy Policy. You are required to provide truthful, up-to-date, and accurate information when registering for our Platform and you must be over the age of 18 to register and create an account. We reserve the right to verify all User credentials and to reject any users. Further we may request additional information or perform a background check prior to activating your account. We reserve the right to deny or restrict your account at our discretion. You are responsible for maintaining the confidentiality of your password, account, and for any and all activities that occur under your account. You agree to notify JBP.fyi immediately of any unauthorized use of your account or any other breach of security. JBP.fyi will not be liable for any losses you incur as a result of someone else using your password or account, either with or without your knowledge. Each User is only entitled to one account and users may not share accounts with any third parties. If you are creating an account on behalf of an organization you agree that you have the authority to bind such organization and your organization shall be responsible for each authorized user’s use of the Platform.
A User that may appoint and designate other users (“Authorized User(s)”) shall ensure that all Authorized Users abide by this Agreement at all times and shall fully indemnify JBP.fyi for its Authorized User’s use of the Platform in accordance with the indemnification provisions set forth within this Agreement. JBP.fyi reserves the right to terminate a User’s access including its Client's Authorized User’s access to the Platform where Client or its Authorized Users have violated this Agreement.
Client is at all times responsible for: (a) monitoring and maintaining proper access controls and security for its Authorized Users; (b) ensuring that all Authorized Users abide by this Agreement or other guidelines or instructions issued by JBP.fyi; (c) complying with all reasonable instructions from JBP.fyi regarding the Platform; and (d) restricting access to any Authorized Users or third parties that are not authorized to access the Platform. Each User and each of User’s Authorized Users must also enter into this Agreement with JBP.fyi prior their use or access to the Platform.
3. User Responsibilities
User represents, warrants, and covenants that: (1) User shall use the Platform solely for User’s internal commercial purposes in accordance with this Agreement; (2) the person entering into this Agreement on behalf of User is duly authorized and has the power and authority to enter into this Agreement and bind User; (3) any User Data distributed via the Platform shall be professional, lawful, accurate, and up-to-date; (4) any User Data posted, retained, or used on the Platform by User does not violate any third party agreements; and (5) User shall use the Platform only for legal and lawful purposes and agrees to abide by all laws of its local jurisdiction and all US laws when using the Platform including but not limited to laws relating to data privacy, spam, marketing, and email. User shall indemnify and hold JBP.fyi harmless for a breach of any provisions of this section. Where you have violated this Agreement we reserve the right to release your information to law enforcement in order to assist with any investigation at our discretion. Where required, User shall clearly post a privacy policy (in compliance with the laws of User’s local jurisdiction) prior to collecting any information and shall disclose to its Clients (defined below) how such personal information may be shared with third parties and allow Clients to opt out where applicable. Where required by local applicable law User shall ensure that its Clients have opted in to receive communications from User and shall provide evidence of such opt-ins as requested by JBP.fyi.
4. Platform Ownership
In accordance with this Agreement, we may provide you access to the Platform after registration along with payment as applicable. The Platform is sold as a licensed subscription (“Subscription”) and your Subscription does not entitle you to any ownership of the Platform. You merely receive a non-exclusive, limited, non-assignable, and fully revocable right to access the Platform at our discretion. Where you download any portion of our Platform, we grant you a non-exclusive, limited, non-assignable, and fully revocable license to download and use one such copy. You acknowledge that the structure, organization, and code of the Platform, any hosted services, and all related software components are proprietary to JBP.fyi and/or JBP.fyi’ licensors and that JBP.fyi and/or its licensors retains exclusive ownership of the Platform, any documentation, information and any and all other intellectual property rights relating to the Platform, including all modifications, copies, enhancements, derivatives, and other software and materials developed hereunder by JBP.fyi. You shall not remove any proprietary, copyright, trademark, or service mark legend from any portion of any of the Platform, including any modifications, enhancements, derivatives, and other software and materials developed by JBP.fyi. All rights not expressly granted in this Agreement are reserved for us. You may only access the Platform as permitted by us and please be aware that we are not responsible for any User Data (defined below) encountered on the Platform. Please be aware that all portions of the Platform are offered on an “as is” basis and JBP.fyi makes no representations or warranties regarding any portion of the Platform. JBP.fyi reserves the right to modify, change, and/or discontinue any and all portions of the Platform at any time and may also remove or add features or functionality to any subscription levels at its sole discretion. Nothing in this Agreement obligates JBP.fyi to make any previously available feature on the Platform available to Subscriber or offer any types of compatibility or versioning.
5. Privacy Practices
User represents, warrant, and covenants that: (1) it will disclose its privacy practices to its Clients including where applicable, post a privacy policy (that is in full compliance with US and applicable laws) in a manner that is easily accessible to its Clients (defined below); (2) shall receive informed consent from its Clients where required. Where Users collect and retain information from Clients for case studies or for other purposes through the Platform, User shall ensure that it has all rights and consents required from such Clients. Where a Client has opted out of any communications, User shall provide its Clients with a mechanism to opt out of such collection and information usage.
6. Client Information
The Platform may allow User to submit and compile Client Information and data (collectively “Client Information”) through the use of surveys, communications or other methods. Users are solely responsible and liable for any Client Information collected. If you collect or receive Client Information in violation of any agreement or applicable law or regulation, you agree to indemnify and hold us harmless from any claim related to such personal information, including but not limited to the costs of responding to such claim and/or the costs of suit, fine or other sanction. User agrees that User will not do the following with any Client Information generated: (i) permit any third party to access or use the Client Information absent Client consent; (ii) publish, copy, distribute, sublicense, sell, disclose, lend, or transfer any Client Information externally absent Client consent, (iii) reverse engineer, attempt to re-identify or extract or recover any code or software used to generate such Client Information; (iv) use the Client Information in a manner that is unlawful. You represent, warrant, and covenant that your collection, storage, and use of any Client Information shall be in compliance with all applicable laws and regulations including but not limited to United States’ federal and state consumer and data privacy laws. JBP.fyi retains all right, title and interest in and to the Platform including but not limited to any JBP.fyi underlying technology used to generate the Client Information, general techniques, methods, processes, routines, tools, concepts, inventions, patterns, algorithms, techniques and know-how developed previous to or during the provision of the services (collectively “Underlying Technology”) provided by JBP.fyi to User under this Agreement via the Platform. Except where stated otherwise, anything developed or delivered by or on behalf of JBP.fyi under this Agreement is owned exclusively by JBP.fyi or its licensors including all Underlying Technology. The rights granted to Users do not convey any rights in the Platform, express or implied, or ownership in the Platform or any JBP.fyi Underlying Technology. User shall not remove any proprietary, copyright, trademark, or service mark legend from any portion of any of the Platform, including any modifications, enhancements, derivatives, and other software and materials developed by JBP.fyi. Where any Underlying Technology is incorporated into any Client Information JBP.fyi grants User a revocable, limited, non-assignable, non-transferable license to use the Underlying Technology solely for the purposes of accessing such Client Information. Such license is conditioned on compliance with this Agreement and timely payment of all fees required to access such Client Information.
7. User Communications
You represent, covenant, and warrant to abide by all relevant laws including but no limited to Telephone Consumer Protection Act 47 USC § 227 (“TCPA”) and the Controlling the Assault of Non-Solicited Pornography And Marketing of 2003 (“Can-Spam”) when using the Platform or when using information derived from the Platform to send communications. As required by Can-Spam and TCPA you agree to do the following: (i) maintain opt out lists and remove users who do not wish to receive further communications; (ii) collect opt ins and consents where required; (iii) promptly respond to any complaints regarding TCPA or Can-Spam by users of the Platform; (iv) any communications must contain and unsubscribe option located within the communication itself. Where we believe in our discretion that you have not complied with this Section we may suspend your access to the Platform or your ability to send communications immediately or at any time. You shall fully indemnify and hold harmless JBP.fyi for all claims related to TCPA and Can-Spam whether made by a third party or us.
8. User’s Clients
Please be aware that User is solely responsible for any interactions with any clients (“Client(s)”) that User has received Client Information from through the Platform. THE USER AGREES TO HOLD JBP.FYI FREE FROM RESPONSIBILITY FOR ANY LIABILITY OR DAMAGE THAT MIGHT ARISE OUT OF USER’S ACCESS TO OR INTERACTIONS WITH ANY OF ITS CLIENTS. JBP.FYI IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY CLIENT, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY OTHER PARTY ENCOUNTERED ON THE PLATFORM INCLUDING ANY CLIENT. User is solely responsible to any Client for any opinions, advice, or information communicated. Any agreements entered into between User and any party (including any Client) are solely between the parties and JBP.fyi is not a party to such agreements. User shall indemnify and hold harmless JBP.fyi from any claims related to any Client in accordance with this Agreement. User is solely responsible for resolving any issues with any Client.
If you are a Client accessing the Platform you represent, warrant, and covenant that: (1) you have the proper authorization to submit any Client Information; (2) you understand that such Client Information shall be shared with relevant Users on the Platform; and (3) the User sending you communications via the Platform is solely responsible for your use of the Platform and may modify, remove, or inauthorize your access to the Platform. Any agreements entered into between Client and any other User party are solely between the parties and JBP.fyi is not a party to such agreements. Client shall indemnify and hold harmless JBP.fyi from any claims related to any User in accordance with this Agreement. Client is solely responsible for resolving any issues with any Client. If you believe that any User is engaging in unlawful activity or in breach of this Agreement, please contact us immediately.
9. Privacy Policy
We value your privacy and understand your privacy concerns. Our Privacy Policy is incorporated into this Agreement, and it governs your submission of information to our Platform. Please review our Privacy Policy so that you may understand our privacy practices. All information we collect is subject to our Privacy Policy, and by using the Platform you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
10. User Data
A User’s ability to submit or transmit any information through the Platform, including but not limited to user information, emails, recordings, written content, images, videos, or any other information will be referred to as “User Data” throughout this Agreement. JBP.fyi is not required to host, store, display, migrate, or distribute any of your User Data and we may refuse to accept or transmit any User Data at our discretion. You agree that you are solely responsible for any User Data submitted and you release us from any liability associated with any User Data submitted. Any User Data found to be in violation of this Agreement or that we determine to be harmful to the Platform may be modified, edited, or removed at our discretion.
When submitting any User Data to our Platform you represent and warrant that you own all rights to the User Data, you have paid any fees to use or license the User Data, or you otherwise have the permission and right to use any User Data. Furthermore, you represent and warrant that all User Data is legal and the User Data does not interfere with any third party rights or obligations.
When you submit any User Data to us, you grant JBP.fyi, its partners, affiliates, Users, representatives and assigns a non-exclusive, unlimited, fully-paid, royalty-free, irrevocable, sublicensable, world-wide, universal, transferable, assignable license to display, distribute, store, broadcast, transmit, reproduce, modify, prepare derivative works, or use and reuse all or part of your User Data for such purposes as required by us for any reason which may include to providing you access to the services offered on the Platform. JBP.fyi has no liability to you for any User Data including all data, information, copy, images, URL names, and anything else submitted by you or any third parties using the Platform. Specifically, JBP.fyi shall not be liable for any errors related to any User Data. We reserve the right to remove, delete, modify, screen, edit, or refuse any User Data for any reason or no reason, and with or without notice to you.
11. Results Generated
JBP.fyi is not responsible for any information or results generated via the Platform. User understands and agrees that all results generated by the Platform are dependent on the information contained in any User Data submitted by you or your Clients and you are solely responsible for that information. THE USER AGREES TO HOLD JBP.FYI FREE FROM RESPONSIBILITY FOR ANY LIABILITY OR DAMAGE THAT MIGHT ARISE OUT OF YOUR USE OF THE PLATFORM OR RESULTS GENERATED. JBP.FYI WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE PLATFORM. JBP.fyi does not warrant any results, guarantee, endorse, or recommend any portion of the Platform and use of the Platform is at your own risk.
12. Information Found on the Platform
ALL JBP.FYI CONTENT FOUND ON THE PLATFORM IS FOR GENERAL INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. JBP.fyi does not endorse or warrant any JBP.fyi content (“JBP.fyi Content”), such as, encountered on the Platform including but not limited to any materials, recordings, manuals, documentation, or other information including any Underlying Technology. All JBP.fyi Content is offered “as-is” and without warranty of any kind. Please be aware that JBP.fyi Content may be inaccurate, untimely, or contain errors. You solely are responsible for your use of any JBP.fyi Content and you agree to release us from any liability related to your use of any JBP.fyi Content.
13. Use of the Platform
When using our Platform, you are responsible for your use of the Platform. You agree to the following:
• You may not attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Platform;
• You may not decompile, reverse engineer, disassemble, modify, rent, sell, lease, loan, distribute, or create derivative works or improvements to the Platform or any portion of it;
• You may not access our Platform in an attempt to build a similar or other competitive product;
• You may not use the Platform in an unlawful manner that violates the laws of your jurisdiction or the laws of the United States;
• You may not take any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
• You may not violate or infringe other people's intellectual property, privacy, or other contractual rights while using our Platform;
• You may not use the Platform in a manner that would cause liability or harm to JBP.fyi;
• You may not interfere with or disrupt the Platform;
• You agree not to use the Platform in any way that is: misleading, unlawful, defamatory, obscene, invasive, threatening, or harassing; and
• You agree that you will not hold JBP.fyi responsible for your use of our Platform.
If you are discovered to be undertaking any of the aforementioned actions your privileges to use our Platform may, at our discretion, be terminated or suspended. Additionally, if we believe that your actions may harm us or a third party we may suspend or terminate your use of the Platform and we may pursue any legal remedy available to us under applicable law. Generally, we will provide an explanation for any suspension or termination of your use of any of our Platform, but JBP.fyi reserves the right to suspend or terminate any account at any time at our discretion.
14. Equipment and Connections
In order to access the Platform, you may be required to purchase “Equipment” such as a computer or other device. You are solely responsible for purchasing and properly connecting such Equipment to access the Platform. Some portions of the Platform may provide real time notifications through the internet or telecommunications systems (“Connection(s)”) you are solely responsible for purchasing and maintaining such Connections. Please be aware that standard data, calling, and message rates apply. Please consult your Connection provider for a full list of fees and charges. JBP.fyi shall not be liable to you for any failure or issue related to any Connection or Equipment you may use to interact with the Platform.
15. User Account Holds
From time to time, JBP.fyi may freeze or place a hold (“Hold”) on a User’s account. Some of the reasons that we may place a Hold on User’s account include but are not limited to the following: (1) if we have reason that User’s actions have violated this Agreement, may harm our business, are deceptive, misleading, unlawful, or have harmed a third party or interfere with a third party contractual right; (2) at the request of our payment processors or due to delayed payment; or (3) if required in order to comply with a court order, subpoena, writ, injunction, or as otherwise required under applicable laws and regulations. If User has questions about a Hold we may have placed on User’s account, or need information about how to resolve the Hold, please contact us. Additionally, we may suspend User’s access to the Platform while such Hold is in place.
16. Platform Availability
Although we strive to make the Platform generally available, we do not guarantee that the Platform will always be available, work, or be accessible at any particular time. Specifically, we do not guarantee any uptime or specific availability of the Platform. You agree and acknowledge that the Platform may not always be either 100% reliable or available. Only users who are eligible to use our Platform may do so and we may refuse service or terminate your access at any time. We cannot guarantee that anything found on our Platform will work to the functionality desired by you or give you any desired results.
17. Modification of Platform
We reserve the right to alter, modify, update, or remove the Platform or any portions thereof, at any time at our discretion. We reserve the right to discontinue previously offered features or functionality at our sole discretion and without prior notice. We are not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any portion of the Platform. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by the Platform without notice to you.
18. Third Party Content and Websites
JBP.fyi does not endorse or warrant any Third Party Content including but not limited to any materials, results, information, or other data provided by a third party (collectively “Third Party Content”) and does not assume responsibility for any Third Party Content encountered whether through the Platform or otherwise. If you use or access any Third Party Content you do so at your own risk. We recommend that you independently evaluate Third Party Content and you should not solely rely on the Third Party Content displayed on the Platform to make any decisions. If you require more information regarding any Third Party Content, please contact the owner of such Third Party Content. Further, JBP.fyi assumes no liability for inaccuracies or misstatements made by such third parties responsible for such Third Party Content.
Through the Platform User may connect to third party software or websites (“Third Party Website(s)”). Where a Third Party Website is made available through the Platform, JBP.fyi does not warrant or endorse any such Third Party Websites. User uses any Third Party Websites solely at their own risk. All such Third Party Websites are controlled by third parties and such third parties are solely responsible for any claims or offerings made available through such Third Party Websites. Any issues with the transmission, processing, or storage of any User Data by any Third Party Websites is solely to be resolved by and between you and any entity owning such Third Party Websites. JBP.fyi will not be responsible for any connectivity issues related to any Third Party Websites and the Platform. User’s access to any Third Party Websites are subject to the terms and conditions of the owner of such Third Party Websites and User agrees that User’s use of the Platform shall not violate any terms or conditions of such Third Party Websites.
19. Idea Submission
JBP.fyi or any of its employees do not accept or consider unsolicited ideas, including but not limited to ideas relating to processes, technologies, product enhancements, or product names. Please do not submit any unsolicited ideas, content, artwork, suggestions, or other works (“Submissions”) in any form to JBP.fyi. The sole purpose of this policy is to avoid potential misunderstandings or disputes when JBP.fyi’ products might seem similar to ideas submitted to JBP.fyi. Any Submissions, whether solicited or unsolicited, will be treated as follows: (1) Submissions and their contents will automatically become the property of JBP.fyi, without any compensation to the submitter; (2) JBP.fyi may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for JBP.fyi to review the Submission; and (4) there is no obligation to keep any Submissions confidential.
20. Disclaimer
THE PLATFORM IS PROVIDED ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, NEITHER JBP.FYI, NOR ANY OF OUR EMPLOYEES, DIRECTORS, OFFICERS, ASSIGNS, AFFILIATES, OR AGENTS MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: (1) THE PLATFORM OR ANY ASSOCIATED SERVICES; (2) ANY INFORMATION OR CONTENT PROVIDED VIA THE PLATFORM INCLUDING ANY CONFIDENTIALITY THEREOF; (3) THE NATURE OR FIDELITY OF ANY DOWNLOADED INFORMATION INCLUDING CLIENT INFORMATION WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING; OR (4) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO OR FROM THE PLATFORM. IN ADDITION, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS. JBP.FYI DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE PLATFORM OR THE SERVER THAT MAKES THE PLATFORM AVAILABLE IS FREE FROM ANY HARMFUL COMPONENTS. JBP.FYI DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE PLATFORM IS ACCURATE, COMPLETE, OR USEFUL. JBP.FYI DOES NOT WARRANT THAT YOUR USE OF THE PLATFORM IS LAWFUL IN ANY PARTICULAR JURISDICTION, AND JBP.FYI SPECIFICALLY DISCLAIMS ANY SUCH WARRANTIES.
21. Limitation of Liability
IN NO EVENT SHALL JBP.FYI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT JBP.FYI IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE. SPECIFICALLY, IN THOSE JURISDICTIONS NOT ALLOWED, WE DO NOT DISCLAIM LIABILITY FOR: (1) DEATH OR PERSONAL INJURY CAUSED BY JBP.FYI’S NEGLIGENCE OR THAT OF ANY OF ITS OFFICERS, EMPLOYEES OR AGENTS; (2) FRAUDULENT MISREPRESENTATION; OR (3) ANY LIABILITY WHICH IT IS NOT LAWFUL TO EXCLUDE EITHER NOW OR IN THE FUTURE. WHERE A TOTAL DISCLAIMER OF LIABILITY IS DISALLOWED, YOU AGREE THAT OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID IN THE PAST SIX (6) MONTHS TO USE OUR PLATFORM OR ONE HUNDRED UNITED STATES’ DOLLARS, WHICHEVER IS GREATER.
22. Indemnity
You agree to defend, indemnify and hold harmless JBP.fyi, its officers, directors, employees, affiliates, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
• Your or your authorized user’s use of and access to the JBP.fyi Platform or any associated services including but not limited to any User Data or Client Information;
• Your or your authorized user’s violation of any term of this Agreement;
• Your or your authorized user’s violation of any third party right, including without limitation any copyright, property, Client right, or contractual right.
This defense and indemnification obligation will survive this Agreement and your use of the JBP.fyi Platform. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim and you shall be liable for the damages as though we had proceeded with a trial.
23. Copyrights
Takedown Notice
We take copyright infringement very seriously. If you believe that any copyrighted material owned by you has been infringed upon by someone using our Platform, please send us a message which contains:
• Your name.
• The name of the party whose copyright has been infringed, if different from your name.
The name and description of the work that is being infringed.
• The location on our Platform of the infringing copy.
• A statement that you have a good faith belief that use of the copyrighted work described above is not authorized by the copyright owner (or by a third party who is legally entitled to do so on behalf of the copyright owner) and is not otherwise permitted by law.
• A statement that you swear, under penalty of perjury, that the information contained in this notification is accurate and that you are the copyright owner or have an exclusive right in law to bring infringement proceedings with respect to its use.
You must sign this notification and send it to our Copyright Agent: Matthew Gallagher of JBP.fyi, hey@jbp.fyi or Performance Agency Software Solutions, Inc. dba JBP.fyi, 1216 Broadway Floor 2 PMB 1017, New York, NY 10001.
Counter Notice
In the event that you receive a notification from JBP.fyi stating content posted by you has been subject to a DMCA takedown, you may respond by filing a counter-notice pursuant to the DMCA. Your counter-notice must contain the following:
• Your name, address, email and physical or electronic signature.
• The notification reference number (if applicable).
• Identification of the material and its location before it was removed.
• A statement under penalty of perjury that the material was removed by mistake or misidentification.
• Your consent to the jurisdiction of a federal court in the district where you live (if you are in the U.S.), or your consent to the jurisdiction of a federal court in the district where your service provider is located (if you are not in the US).
• Your consent to accept service of process from the party who submitted the takedown notice.
Please be aware that we may not take any action regarding your counter-notice unless your notification strictly complies with the foregoing requirements.
Please send this counter-notice to: hey@jbp.fyi or Performance Agency Software Solutions, Inc. dba JBP.fyi, 1216 Broadway Floor 2 PMB 1017, New York, NY 10001
24. Choice of Law
This Agreement shall be governed by the laws in force in the state of New York. The offer and acceptance of this contract is deemed to have occurred in New York. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement and is hereby expressly excluded.
25. Disputes
This Agreement and any dispute arising out of or in connection with this Agreement (“Dispute”) shall be subject to arbitration as set forth.
Binding Arbitration
You agree that any dispute relating in any way to your use of the Platform shall be submitted to confidential binding arbitration. If there is a dispute about whether this arbitration provision can be enforced or applies to the Dispute, you and JBP.fyi agree that the arbitrator will decide that issue. However, any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
Arbitration under this Agreement is under the Federal Arbitration Act which governs the interpretation and enforcement of this provision. The arbitration will be administered by JAMS Arbitration in accordance with their Streamlined Arbitration Rules (the “Rules”) then in effect, found at https://www.jamsadr.com/. Arbitration shall be conducted by one (1) arbitrator as selected pursuant to the Rules; the arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The location of the arbitration shall be in Manhattan County, NY. Each party shall be responsible for their own arbitration fees and costs. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Platform or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned. In the event that the law does not permit the above-mentioned dispute to be resolved through arbitration, you agree that any actions shall be brought solely in a court of competent jurisdiction located within New York County, NY. Further any action or claim regarding intellectual property, containing confidential information, or requiring injunctive relief shall be heard in a court of competent jurisdiction located within New York County, NY.
You have the right to opt out of binding arbitration within thirty (30) days of the date You first accepted this Agreement by notifying us via mail at Performance Agency Software Solutions, Inc. dba JBP.fyi, 1216 Broadway Floor 2 PMB 1017, New York, NY 10001. In order to be effective, the opt out notice must include your full name, any account information, and must clearly indicate your intent to opt out of binding arbitration. If you have decided to opt-out of Binding Arbitration, all Disputes shall be heard in a court of competent jurisdiction located within New York County, NY.
26. Class Action and PAGA Waiver
You and JBP.fyi agree that any proceedings to resolve or litigate any dispute whether through a court of law or arbitration shall be solely conducted on an individual basis. You agree that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action.
27. Severability
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement or any other agreement you may have with JBP.fyi are deemed to conflict with each other’s operation, JBP.fyi shall have the sole right to elect which provision remains in force.
28. Non-Waiver
We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
29. Assignment and Survival
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion. All portions of this Agreement that would reasonably be believed to survive termination shall survive and remain in full force upon termination, including but not limited to the Limitation of Liabilities, Disclaimer, User Data, Access, Payment, Indemnification, Class Action, and Arbitration sections.
30. Entire Agreement and Notices
This Agreement along with the Privacy Policy constitute the complete and exclusive understanding and agreement between the parties regarding the subject matter herein and supersede all prior or contemporaneous agreements or understandings written or oral, relating to its subject matter. Where this Agreement expressly and directly conflicts with the Privacy Policy, this Agreement shall control. Any waiver, modification or amendment of any provision of this Agreement will be effective only if in writing and signed by a duly authorized representative of each party. Any notices required under this Agreement shall be delivered to Performance Agency Software Solutions, Inc. dba JBP.fyi, 1216 Broadway Floor 2 PMB 1017, New York, NY 10001, delivery confirmation required. Any notices to User shall be delivered either electronically via email or to the User’s account within the Platform.
31. Amendments
We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Platform and please delete your account through your account page.
32. Electronic Communications
The communications between you and JBP.fyi use electronic means, whether you visit the Platform or send JBP.fyi emails, or whether JBP.fyi posts notices on the Platform or communications with you via mobile notifications or e-mail. For contractual purposes, you (1) consent to receive communications from JBP.fyi in an electronic form; and (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that JBP.fyi provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.
33. Platform Issues
If you have any questions, issues, or have trouble accessing or using the Platform, please contact us through the Platform or via email at hey@jbp.fyi.
34. Termination
We may terminate this Agreement, if: (1) you have violated any applicable laws while using our Platform; (2) if you have violated any portion of this Agreement or any of our Platform policies; or (3) if we believe that any of your current or future actions may legally harm JBP.fyi, our business interests or a third party, at our discretion. In the event of account termination, we will strive to provide you with a timely explanation; however, we are not required to do so. Please be aware that upon termination of your account, access to all or portions of our Platform may become immediately disabled and any User Data stored on the Platform may become inaccessible or deleted and we shall have no liability to you in regards to any retention of your User Data.
35. Payments for Subscriptions
Any User purchasing a subscription (“Subscription”) shall be referred to as a “Subscriber”. Subscriber agrees to pay for all costs, fees, and taxes listed when purchasing any Subscription to the Platform or for any additional purchases. Subscriber authorizes JBP.fyi or its third party payment processors to charge their method of payment on file at the time of purchase. Where applicable, you must agree to our third party payment processors terms and conditions for processing payments. All prices are listed in US Dollars. All information that you provide in connection with a purchase or transaction must be accurate, complete, and current. Where you have failed to pay or where payments are overdue, JBP.fyi may suspend or terminate your access to the paid portions of the Platform, without liability to us. We reserve to adjust or modify our pricing for Subscriptions at any time and may do so without notice.
36. Free Trials
JBP.fyi may offer the Platform on a free trial basis. JBP.fyi reserves the right to discontinue or modify any free trials at any time and without liability. Where Subscriber has signed up for a free trial, Subscriber agrees that at the expiration of Subscriber’s free trial Subscriber may be automatically charged for any additional usage of the Platform in accordance with JBP.fyi’s current pricing.
37. Refunds
We want you to be satisfied with your Subscription. If you are dissatisfied with the Platform, please contact us immediately.
38. Taxes
Where JBP.fyi does not charge you taxes for any Subscriptions, you agree to pay any and all applicable taxes.
39. Subscription Plans and Renewals
In order to access certain functionality within the Platform, you may be required to purchase a Subscription. Where you purchase a Subscription, your payment information shall be logged for your convenience.
IF YOUR ACCOUNT HAS BEEN SET UP FOR AUTOMATIC PAYMENTS, JBP.FYI MAY CHARGE YOU AUTOMATICALLY AND ON A RECURRING BASIS, UNLESS YOU NOTIFY US THAT YOU WANT TO CANCEL YOUR AUTOMATIC PAYMENT VIA YOUR ACCOUNT DASHBOARD. ADDITIONALLY, YOU AUTHORIZE US TO BILL YOU ON A RECURRING BASIS AND AGREE THAT YOUR SELECTED SUBSCRIPTION SHALL AUTOMATICALLY RENEW FOR ADDITIONAL PERIODS (OF THE SAME LENGTH AS YOUR INITIAL SUBSCRIPTION) UNTIL WE ARE NOTIFIED OTHERWISE. YOU AGREE THAT NO ADDITIONAL CONSENT IS REQUIRED BY YOU TO CHARGE YOUR PREFERRED PAYMENT METHOD AUTOMATICALLY AND ON AN AUTOMATICALLY RENEWABLE BASIS FOR THE SUBSCRIPTION SELECTED.
Please be aware that you are able to cancel your Subscription prior to purchase or at any time by canceling via your Platform account dashboard or by contacting us via the Platform.
40. Pricing and Price Increases
The pricing for all paid Subscriptions is listed on the Platform or within your account. JBP.fyi may increase the price of any paid Subscriptions, at our discretion and we reserve the right to do so at any time. In the event of a price increase, JBP.fyi shall notify you and you will have the chance to accept or reject any price increase before the paid Subscription renewal. Generally, we may notify you of any price increases. Upon receipt of such notice, please notify us if you intend to reject a price increase. Where you have rejected a price increase, upon the expiration of your paid Subscription, portions of the Platform may become immediately unavailable. You agree that JBP.fyi has no obligation to offer any Subscriptions for the price originally offered to you at sign up.
41. Support
Where Subscriber requires support related to its Subscription, please contact us at hey@jbp.fyi or use support channels available on the Platform.
42. Termination of Your Subscription
You may cancel your Subscription at any time. In order to avoid being charged for an additional Subscription period you must cancel your Subscription prior to your Subscription renewal date. You may cancel any time via the Platform dashboard, by contacting us through the Platform, or via email at hey@jbp.fyi. Please be aware that upon cancellation of your Subscription you will continue to have access until the conclusion of your current Subscription period. After the conclusion of your current Subscription period, access to portions of our Platform may become immediately disabled and some User Data may become immediately inaccessible, deleted, or removed. Where you have canceled your Subscription, we have no responsibility to you for any losses incurred by you for your inability to access portions of Platform or any User Data stored in such portions of the Platform. Before deactivating your account, we recommend contacting us at hey@jbp.fyi to request data records.